Making a Claim on Your Travel Insurance

If you are currently travelling and need Medical Treatment, you should contact our 24 hour multi lingual Emergency Assistance Service immediately on +44 203 128 7529

This number must not be used for casual enquiries or for non emergency claims.

CLICK HERE TO PRINT A CLAIM FORM AND VIEW FAQ’S

Alternatively, you can telephone the Claims Department on a local rate number in the UK +44 (0) 1702 553 443, the office is open from 9am to 5pm Monday to Friday (UK time).

Option 1 - Leave your details of a potential Claim on the automated system which will generate a Claim form sent out to your address supplied.

Option 2 – Puts you through to the Claims Handlers direct for submitting details of a potential Claim or help and advice on filling on your Claim Form.

All completed Claims forms must to be returned directly back to –

Claims Settlement Agencies Ltd
308 -314 London Road
Hadleigh
Benfleet
SS7 2DD

PLEASE KEEP A COPY OF ALL PAPERWORK FOR YOUR OWN REFERENCE.

Upon receipt of the completed Claim form Claims Settlement Agencies will issue an acknowledgment your potential Claim within 5 – 7 days, (maybe a little long if you live outside the UK) supplying you with a Claim number and if any further details are required to Fully Settle your Claim.

You should expect full settlement of your Claim within 3 – 4 weeks after receipt to Claims Settlement Agencies Claims Department. The claims philosophy is to process claims fairly and promptly in accordance with policy terms and conditions. As such, claims settlement Agencies Ltd. is FSA and FOS compliant.

Globelink hope the system we have set up to deal with your claim is as simple and effective as possible in handling and settling your claim to your satisfaction. However, if you do encounter any problems with your claim which Claims Settlement Agencies cannot resolve then please do bring this to our attention.

Pop details of your claim to our office at globelink@globelink.co.uk , with your name, the Claim Reference Number, your policy details and what it is we may be able to help with, and we will do our best to resolve any issues directly with you.