If you wish to make a claim, You must contact Claims Settlement Agencies Ltd. as soon as possible but in any event within 30 days by telephone on 0844 826 2644 or +44 (0) 1702 553443 (between 9 a.m. and 5 p.m. Monday - Friday)

The claims philosophy is to process claims fairly and promptly in accordance with policy terms and conditions. As such the claims department is FSA & FOS compliant.

WHAT YOU MUST DO IN THE EVENT OF A MEDICAL EMERGENCY AND IN ALL CASES INVOLVING REPATRIATION OR CURTAILMENT

24 HOUR EMERGENCY SERVICE is available so that any Insured Person may request help in the event of an emergency relating to medical problems (recoverable under Section 3).

You must notify 24 Hour Emergency Assistance immediately of any serious illness or injury involving an Insured Person whilst abroad which necessitates admittance to a hospital as an in-patient, or out-patient if costs are likely to exceed £250, or before any arrangements are made for repatriation or curtailment. (See condition applicable to Section 3).

The 24 Hours Assistance Service is there to help you 24 hours a day 365 days a year. Do not try to find Your own solution - they will solve Your problem in the most suitable and practical way.

The important contact information is shown in the Emergency Assistance Card and also at the bottom of your Travel Insurance Certificate
Be prepared to give:
a) insurance certificate number
b) Our Name -  Globelink
c) dates of outward and return travel
d) details of problem including name and address of patient and nature of illness/accident
e) names and telephone numbers of hospital, attending doctor and usual GP.

The Assistance Service is able to:
a) liaise with doctors and hospitals
b) guarantee medical charges
c) arrange emergency repatriation with medical escort if necessary
d) give guidance and help to other members of the party.

THIS EMERGENCY SERVICE MUST NOT BE USED FOR CASUAL ENQUIRIES

Should you require medical treatment in Australia please note that reciprocal arrangements apply as far as UK Nationals are concerned. Please ensure that You have Your passport with You and if treatment is required, this should be produced. In-patient and outpatient treatment at a public hospital is then available either free of charge (Australia) or at minimal cost (New Zealand ).

Should You be admitted to hospital then immediate contact must be made with One Assist and their authority obtained in respect of any treatment not available under the reciprocal arrangements before such treatment is provided.

This is an integral part of any travel insurance scheme and is available 24 hours a day, 365 days a year.

Insurers share information with each other to prevent fraudulent claims and for underwriting purposes via the Claims and Underwriting Exchange. These include TCEWS operated by Euclidian Risk Management Ltd. and (CUE) operated by Insurance Database Services Ltd. A list of participants is available on request. In the event of a claim the information You supply on the claim form together with other information relating to the claim, will be provided to CUE participants.