21 January 2009
The importance of taking your travel insurance documents with you cannot be overstated as they contain very important information about what to do if things go wrong. They will provide you with an Emergency Assistance telephone number. This service is available to you 24/7 and will have experts ready to provide immediate advice and assistance. They will arrange for medical treatment, contact relatives, ensure that you are receiving suitable hospital care, or arrange for your repatriation. They will also arrange for your early return home in the event of an unexpected situation occurring at home. It is essential that you contact the Emergency Assistance Service. Do not try to find your own solution as you may inadvertently cause your travel insurer to invalidate your claim.
Crime is on the increase everywhere in the world. This unfortunately is a fact of life and you therefore need to keep a careful eye out for anything unusual. Beware of any stranger who tries to befriend you and do ensure that you never leave a drink unattended. There has been a worrying increase in the number of people who have been raped or robbed after being drugged. Do not leave you baggage unattended at any time and be careful when falling asleep on Trains or Buses because you could wake up to discover that you bag was stolen whilst you were dreaming of the good times you have had!
If you are unlucky enough to be the victim of a theft, then it is essential that you report the crime to the police as quickly as possible and obtain a crime report for your travel insurance company. You may need to be insistent, as in some parts of the world the police prefer to keep their crime figures down by making the reporting procedure as difficult as possible and this is often not helped by the language barrier!
Make sure that you notify your Travel Insurance Company of your intention to make a claim at the earliest opportunity and make sure that you comply with their rules.