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EU Residents Travel Insurance TREATING CUSTOMERS FAIRLY

TREATING CUSTOMERS FAIRLY


The Financial Services Authority place a great deal of importance on ensuring that customers are treated fairly by the insurance sector.

Globelink has always tried very hard to give the type of service which we ourselves would like to receive from other firms and that is why we receive so many recommendations from satisfied clients. But we are not complacent and we believe that it is very importance to listen to what our customers tell us.

If you have a few moments to spare, we would appreciate it if you will please answer these questions. You may include your name and contact information, or remain anonymous if you wish.

How well have we informed you about our products and services?
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How well do our products and services meet your needs?
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If applicable, how easy has it been to make a change to your policy or to make a complaint?
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Given the above, to what extent do you feel you have been treated fairly?
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How easy did you find our website to use?
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