24 Hour Emergency Assistance

Available 24 hours a day, 365 days a year. The Emergency Assistance Service: +44 (0) 1273 624 661

It's not a luxury, it's a must!
We know from experience that our clients may need emergency medical assistance in any situation. That is why every policy Globelink International Ltd offer includes a specialist assistance service to provide help for those who need urgent medical assistance.

On behalf of the Insurers who underwrite Globelink Travel Insurance, Mayday Assistance have been appointed to provide 24-hour Emergency service 365 days a year. You can contact Mayday Assistance by the following methods below.

If you are currently travelling and need Emergency Medical Treatment or Assistance, you should contact the Emergency Assistance Service on +44 (0) 1273 624 661 or via email - operations@maydayassistance.com.

Or download the Mayday Assistance App using the links below:

Contact the Assistance Service if you need hospital treatment, or for other emergencies, like changing travel arrangements to return home because a close relative has become seriously ill.

Help at Hand

If you are an existing customer and need to make a claim, please click here.


Already overseas? Click here to insure your trip.


Haven’t chosen your policy yet? Click here to get a quote and get insured.


Your certificate has a special cut-out card that fits neatly into your purse or wallet. Always carry it with you when you are abroad. We will also send this important contact to you by text to your mobile phone.

Don’t delay, call immediately if you need assistance whilst abroad!

The Assistant Services can provide help and support through their multi-lingual team and medical personnel. Services include:

  • Medical assistance in case of an illness or injury
  • Payment of medical bills and costs like additional accommodation
  • Advice if you need to go to hospital
  • Repatriation assistance if you need to curtail your holiday
  • Legal assistance
  • Multi-lingual capability

When calling to 24-hours Emergency Assistance please be prepared with:

  • Your first name and surname
  • Your policy number
  • Your location and your local telephone number
  • The details of your problem
  • The names and contact details of any hospitals or doctors you have visited

The 24 hour emergency assistance applies to all Globelink policies:

Annual multi trip policies provide cover for an unlimited number of trips in a year. You can select from policies giving a maximum individual trip duration of 17, 31, 45, 60, 90 or 120 days. Policies for single trips are available for people aged up to 89. Put simply, if you need decent insurance coverage abroad, Globelink is the best choice.

We accept

We have temporarily stopped selling new policies while we implement important changes to secure continued Covid-19 medical cover for customers, both before and after Brexit.

NEW POLICIES: If your trip hasn’t started, you can buy alternative Travel Insurance from our affiliate partners by CLICKING HERE for transfer to their website.

AMENDING EXISTING POLICIES: Extend your SINGLE TRIP POLICY by contacting us BEFORE your policy expires so you have continual cover.

EXISTING POLICIES: You can AMEND an existing policy by contacting us. Otherwise you don’t need to take any action. Your policy remains valid and in place until it’s expiry date.

We are open and available as usual on: globelink@globelink.co.uk or +44 1353 699 082 and we thank you for your understanding. More info

Leave your email and we will get in touch when new policies are available: