Existing customers area

The options below are available to Globelink policyholders, from here you can Renew an Existing policy, Re-Print a copy of your certificate and request another SMS with your certificate data.

Renew policy
Print policy
Make a claim

If you are an EU resident, please renew your policy here

Globelink.co.uk works in partnership with Globelink.eu to provide Travel Insurance products after BREXIT. We share certain web pages and you may be directed from one website to the other to ensure you view and purchase relevant Globelink products depending on whether you live in the UK or EU. Your Globelink Travel Insurance remains secure and is still underwritten through carefully selected insurers wherever you live in the UK or EU.

Need to make changes to an existing policy?

Call our travel insurance professionals on +44 (0) 1353 699 082, and they will do their best help you get the right cover to suit your travel plans.

Need to Cancel an existing Policy?

You have a right to cancel up to 14 days from the date you receive the policy document at the start of your insurance provided that you have not travelled (or in the case of Single Trip policies cover has not already commenced) and no claims have been made, or intend to be made. To cancel your policy, please contact us via email at globelink@globelink.co.uk

If you are an EU resident, please renew your policy here

Need to make changes to an existing policy?

Call our travel insurance professionals on +44 (0) 1353 699 082, and they will do their best help you get the right cover to suit your travel plans.

Need to Cancel an existing Policy?

The Insurers have appointed their specialist Claims and Assistance teams to handle these services on their behalf:

How to make a claim

If you have not travelled yet, or have returned from your trip and need to make a claim, you must contact the relevant Claims Service below. You can contact them by phone or email, using the relevant contact details below.

You can also access Frequently Asked Question (FAQ) relevant to your claim and the process in general. The Claims Service is available between 9am and 5pm GMT Monday to Friday (excluding Public holidays).

You must follow the correct Claims Instructions for the Insurance you have purchased. It could delay your Claims if you don’t.

Please note, Claims related to a Positive Covid-19 test result can only be considered when certified by an independent authority. Examples of this are: a private Covid testing provider’s official certificate, or the medical report of a Doctor’s administered Covid-19 test result. The written confirmation must include the name of the person for whom the test relates to, the date of the test and the test result. The insurer will not accept photographs of a Lateral Flow test taken at home unless it has been independently verified.

Emergency medical assistance

(Travel Insurance Policies only)

If you have a Globelink Travel Insurance Policy and are currently abroad and need Emergency Medical Treatment or Assistance, you should contact the 24 hour Assistance Service immediately if you need hospital treatment, or for other emergencies, like changing travel arrangements to return home because a close relative has become seriously ill.

For policies purchased FROM 29th November 2023 (Certificates prefixed with ‘HDI’) call 24/7
Mayday Assistence Telephone: +44 (0)1273 624 661 or Email operations@maydayassistance.com

For policies purchased BEFORE 1st October 2023 (Certificates prefixed with ‘COL’) call
+44 (0) 333 333 6284
Or Email: medicalops@collinsongroup.com

TRAVEL CLAIMS

For policies purchased FROM 29th November 2023 (Certificates prefixed with ‘HDI’)

Claim handler info

RIGHTPATH CLAIMS

Register you claim online at:
https://rpclaims.com/globelink quote scheme code A25591
Email: claims@rpclaims.com, Telephone: +44 (0) 208 667 1600

TRAVEL CLAIMS

For policies purchased BEFORE 1st October 2023 (Certificates prefixed with ‘COL’)

Claim handler info

COLLINSON CLAIMS

Email: clmsEN@collinsoninsurance.com
Telephone:
+44(0)3333336400
Address: Collinson Claims, Sussex House, Perrymount Road, Haywards Heath, RH16 1DN

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Important: Your Cover and Coronavirus