Have a question? You can find the answers for the most common questions asked by our customers.
If you have an accident or need medical treatment for an illness, you or the hospital that is treating you should contact the 24 hour Emergency Assistance Service. The Emergency Assistance Service will confirm your cover and handle all negotiations on your behalf. Your insurers will usually settle the account directly with the hospital but if it is a minor injury treatable by a GP or local hospital, you can settle the bill yourself and claim this back IMPORTANT; it is imperative that you contact the 24 hour emergency services before any claim to ensure that you are covered.
24 HOUR EMERGENCY ASSISTANCE CONTACT DETAILS
This important information is shown on your Emergency Assistance Card and also at the bottom of your Travel Insurance Certificate both of which will be issued to you when you arrange your policy with us
FOR CLAIMS: Please visit https://www.globelink.co.uk/make-a-claim and ensure you select the correct Claims service for your Policy Issue date. When contacting the claims handler, please have the following information to hand.
Condition: Failure to have the above information at hand, may result in your claim being delayed.
The cover under the policy includes the cost of return to your country of residence within the European Union of an injured or sick Insured by air ambulance or other medically appropriate means where, in the opinion of the Insurers medical advisers, such return is medically necessary. Additional cover for clients who hold Australian, New Zealand or South African passports can be arranged for an additional premium. Prior authorisation by 24 Hours Emergency Assistance must be obtained.
Telephone: +44 (0) 1353 699082
Post: Globelink International Travel Insurance Consultants Ltd Alpi House Suite 2, East Wing, 2nd Floor Miles Gray Road Basildon, Essex SS14 3HJ United Kingdom
This cover is only applicable if the winter sports premium has been paid/or if you have an Annual Multi Trip policy with an individual trip duration of 45 days whereby Winter Sports cover is free.
Yes. Provided you are on a recognised off-piste run and not skiing or snowboarding against local recommendations or warnings.
You can book online, simply follow the instructions and you will be able to print your policy immediately.
Alternatively, call us on 00 44 (0) 1353 699082 and we will take the details from you.
Yes. Our policies are available to residents of all EU countries. We also provide cover for Australian, New Zealand and South African passport holders who are temporary residents in EU countries.
We provide detailed instructions on what to do on the Pre-existing Medical Conditions page, so please read these carefully. You will see that there are certain No Screen Conditions that are covered as standard if you can comply with the terms specified on the Pre-existing Medical Conditions page. If you are aware of a Pre-existing Medical Conditions, you have two options:
What will happen when you call International Medical Screening? Our trained operators will ask you a few simple questions about your intended holiday and the medical condiition. You will be advised as to whether your Pre-existing Medical Condition can be covered, whether there will be an additional premium to pay or any changes to the policy terms and conditions. This quotation is valid for 14 days from the date given. If cover can be provided, you will be given an acceptance code and a letter will be sent to you upon receipt of payment, detailing the extension of cover. Please read this letter carefully and keep it with your insurance documents as it confirms the terms of the cover. Please note that cover is not effective until you are in receipt of this letter. For advice & assistance or if you are in any doubt, please contact:
International Medical Screening by telephone on +44 (0) 203 327 0556 Quote Reference: Globelink
Pregnancy, without any directly related bodily injury, illness, disease or complication is NOT insured by this policy. This insurance is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth and pregnancy would not constitute an unforeseen event or illness. If after taking out this insurance you discover you are pregnant and will be travelling we will insure you under Section A - Cancellation provided you cancel your trip within 14 days of becoming aware of the pregnancy term. Should you not wish to cancel the trip we will refund your premium provided you have not already travelled or made a claim.
If your flight is delayed on the homeward journey and you do not get back into the country until after your policy has expired your cover will continue until you reach home.
Our annual policies can cover for trips of 17, 31, 45, 60, 90 or 120 days duration on any single trip. Policies with trip durations of 45 days or more, will also allow 17 days winter Sports activities free of charge.
Adults can travel independently but children must travel with one of the insured adults.
Valuables are covered under the baggage. Depending on the level of cover you have purchased, there is a limit to the amount that you can claim. Limits are for your valuables in total and also for single items. If you require a higher limit for personal property or valuables, we can arrange additional cover. However, you should check on your Home Insurance to see if it will cover your personal belongings whilst out of the country.
You have a right to cancel up to 14 days from the date you receive the policy document at the start of your insurance provided that you have not travelled, (or in the case of Single Trip policies, cover has not already commenced), and no claim under this policy has been made. To cancel your policy, please contact Globelink International on firstname.lastname@example.org, or at Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, Basildon, Essex, SS14 3HJ. We reserve the right to make a charge to cover any administrative costs. There is no refund for cancellation after this period has expired, or for early return.
It is best to book your insurance as soon as you have booked and paid for any part of your trip. You then have the benefit of Cancellation cover should you not be able to travel due to a medical emergency or other specified covered events. If you purchase Single Trip Insurance you are automatically benefit from Cancellation cover from the day you purchase your policy. If you are buying Annual Multi Trip Insurance, then your Cancellation cover comes into effect on your policy start date. If you have booked and paid for a trip it is best to start your policy on the same day.
You can be covered for up to 15 months out of the country on a single trip. Cover can be extended whilst out of the country up to a maximum of 18 months in total. Cover ceases when you return to the UK (or arrive in your home country in the event of a one way trip) and the policy becomes invalid.
Yes. We provide cover for a one way journey on the condition that all insurance cover ceases 72 hours after the time you first leave the immigration control of your final destination country, or at the expiry date of your insurance whichever is the sooner. The final destination country will be treated as your home area and cover under this insurance will be applied accordingly.
You are covered up to the sums insured for unavoidable cancellation due to the death, disablement or illness of an immediate relative or any person you are intending to travel with, provided you were not aware of this at the time of arranging your insurance. However, you will only be insured for unexpected events.
Yes. We are able to provide cover subject to a no claims declaration. For more information please visit Already abroad page.
Yes. You must either purchase another policy online, or contact us on +44 (0) 1353 699082 or by email: to email@example.com. But, you must arrange the additional cover before the original policy expires as a gap in cover is not permitted.
Yes. You can work in either non manual employment or manual work using hand held tools only and at ground level. Any other type of work must be referred to us with full information for the insurer's consideration.
Helicopter rescue is available but only if deemed medically necessary by the treating paramedic and if the area is able to accommodate the landing of a helicopter.
If there is an immediate need for a rescue helicopter it will be called either from the ship or through the Emergency Services.
If you are unsure, it is better to call the medical screening for advice. Failure to declare a pre-existing condition could invalidate certain parts of your policy.
This depends on the cover you select. Comprehensive and Annual Multi Trip Policies provide cover under Section S3 Trip Disruption (Force Majeure) including acts of terrorism. The remainder of the Policy excludes acts of terrorism, however, this exclusion does not apply to claims arising under Section B – Emergency medical, repatriation and other expenses, Section B1 – Hospital confinement benefit and Section C – Personal accident, will also cover unless such losses are caused by nuclear, chemical or biological attack, an insured person’s participation in active war, or the disturbances were already taking place at the beginning of any trip.
Yes. Our policy covers Cancellation or curtailment as a result of your posting overseas or emergency and unavoidable requirements of duty in the Armed Forces, Police, Fire, Nursing or Ambulance Services.
Yes. As long as you have not boarded the aircraft you can take out a Globelink policy. If you have already left your country of residence and started your trip you can still take out an Already Travelling Globelink Policy. Select ‘Already Travelling’ as your ‘Type of Policy’ on the home page.
Yes, it does not matter what your travel arrangements are.
You are covered to ride a motorcycle up to 250cc if qualified in your home country, subject to medical excess increased to £100 and Personal Accident and Personal Liability excluded from cover: We may agree to cover you whilst riding your own motorcycle up to 1000cc in Europe upon your telephone application.
We cannot issue a policy for a child under 16 travelling alone. Children over 16 can purchase a Single Trip Policy to travel independently. Children under 16 who are already insured on a Globelink Annual Multi Trip family Policy are only insured when travelling with one or both of the insured adults (or accompanied by another responsible adult).
When you arrange cover online, you can elect to pay an extra premium to delete the excess on your policy.
Not usually once you have commenced your journey, but we will do our very best to assist wherever possible, so please call our UK team on +44 (0) 1353 699082.
You are covered for travel within your home country withing the EU as long as you are away from home for at least 2 nights in pre-booked accommodation. There is no cover for medical expenses arising in your home country.
All our policy prices are quoted inclusive of Insurance Premium Tax.
All prices quoted are per policy and cover levels are per person.
Your policy will cover loss of passport whilst out of the country. Passport replacement will require a trip to the Consulate and may involve travel and accommodation costs.
The following activities are included within the cover as standard, as long as they are amateur activities, conducted under adequate supervision and on an incidental basis. Amateur Athletics, Archery, Badminton, Banana Boating*, Baseball, Basketball, Beach Games, Black Water Rafting (Grade 3), Blade Skating, Body Boarding, Bowls, Bungee Jumping (Max 3 Jumps)**, Canoeing, Clay Pigeon Shooting **, Cricket, Cycling (On Road), Deep Sea Fishing, Dinghy Sailing, Fell Running/Walking, Fencing *, Falconry**, Fishing, Football (Amateur), Go Karting *, Golf, Hiking Under 2,500m, Horse Riding **, Kayaking *, Lacrosse, Lapland Activates (Husky/Reindeer Ride, Snowmobile *, Sledging* Short Day Trips) Excludes Bobsleighs, Marathon Running, Netball, Non Manual Occupations Inc Voluntary work*, Orienteering, Parascending Over Water Only**, Pony Trekking**, Racket Ball, Rambling, River Canoeing *, Roller Blading, Roller Skating, Rounders, Rowing *, Safari Trekking (Organised Tours Only)**, Sail Boarding *, Sailing *, Scuba Diving (Max 30m), Skate Boarding, Snorkelling, Squash, Surfing *, Tennis, Tree Canopy Walking, Track Events, Trekking, Triathlon, Volley Ball, Voluntary Work*, Water Polo, White Water Rafting (Grade 3) *, Windsurfing/Sailboarding *, Yachting *, Zip lining.
* No Personal Liability cover.
The following activities are also included without the need for you to pay an additional premium subject to medical excess increased to £100 and Personal Accident and Personal Liability excluded from cover:
Abseiling, BMX Riding, Camel Riding, Catamaran Sailing, Gymnastics, Heptathlon, Hot Air Ballooning, Judo, Jet Boating, Jet Skiing, Karate, Kung Fu, Martial Arts, Motorcycling (Max 250cc), Manual Occupations Inc Voluntary Work *, Street Hockey, War Games/Paint Balling, Water Skiing.
Category 3 and Category 4 activities can be included for an extra premium.
In June 2016 Britain voted to leave the EU, but your policy remains valid and in force and you can purchase a new policy or renew as normal.
Click here for the latest guidance if you have purchased a Globelink Comprehensive or Annual Multi Trip Policy.
If you have any other question and think it might be helpful to our clients, please suggest it via the Contact Us form.