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Making a Claim on Your Insurance

The Insurers have appointed their specialist Claims and Assistance teams to handle these services on their behalf:

How to make a claim

If you have not travelled yet, or have returned from your trip and need to make a claim, you must contact the relevant Claims Service below. You can contact them by phone or email, using the relevant contact details below.

You can also access Frequently Asked Question (FAQ) relevant to your claim and the process in general. The Claims Service is available between 9am and 5pm GMT Monday to Friday (excluding Public holidays).

You must follow the correct Claims Instructions for the Insurance you have purchased. It could delay your Claims if you don’t.

Emergency medical assistance

(Travel Insurance Policies only)

If you have a Globelink Travel Insurance Policy and are currently abroad and need Emergency Medical Treatment or Assistance, you should contact the 24 hour Assistance Service immediately if you need hospital treatment, or for other emergencies, like changing travel arrangements to return home because a close relative has become seriously ill.

For policies purchased BEFORE 1st October 2020 (Certificates prefixed with ‘CAN’) call +44 (0)1273 624 661 or email - operations@maydayassistance.com


For policies purchased AFTER 1st October 2020 (Certificates prefixed with ‘COL’) call
(0)3333336284 (English speaking)
(0)3333336389 (French speaking)
(0)3333336537 (Italian speaking)
(0)3333337385 (German speaking)
(0)3333337876 (Spanish speaking)
(0)3333339301 (other EU countries)
Or Email: medicalops@collinsongroup.com

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TRAVEL CLAIMS

For policies purchased BEFORE 1st October 2020 (Certificates prefixed with ‘CAN’)

Claim handler info

Rightpath Claims

Make a claim

You will need to Quote Globelink Scheme Code A01131

TRAVEL CLAIMS

For policies purchased AFTER 1st October 2020 (Certificates prefixed with ‘COL’)

Claim handler info

Collinson Claims

CAR HIRE EXCESS WAIVER CLAIMS

For policies purchased with a Certificate prefixed with ‘ANT’

Claim handler info

Claims Settlement Agencies Limited

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