Making a Claim on Your Insurance

The Insurers have appointed specialist Claims Handlers and Assistance Providers to handle these services on their behalf:

How to make a claim

If you have not travelled yet, or have returned from your trip and need to make a claim, you must contact the relevant Claims Service below (RIGHTPATH for Travel Insurance, or CLAIMS SETTLEMENT AGENCIES for Car Hire Excess Waiver, Collision Damage Waiver Insurance). You can contact them by phone, email, or register your claim online using the relevant contact details below.

You can also access Frequently Asked Question (FAQ) relevant to your claim and the process in general. The Claims Service is available between 9am and 5pm GMT Monday to Friday (excluding Public holidays).

Emergency medical assistance

(Travel Insurance Policies only)

If you have a Globelink Travel Insurance Policy and are currently travelling and need Emergency Medical Treatment or Assistance, you should contact our 24 hour Emergency Assistance Service immediately on +44 (0)1273 624 661 or via email - operations@maydayassistance.com (Please do not use for casual enquiries). Contact the Assistance Service if you need hospital treatment, or for other emergencies, like changing travel arrangements to return home because a close relative has become seriously ill.


You must follow the correct Claims Instructions for the Insurance you have purchased. It could delay your Claims if you don’t.


Claim handler info

Rightpath Claims

Make a claim

You will need to Quote Globelink Scheme Code A01131


Claim handler info

Claims Settlement Agencies Limited

Make a claim

We accept

Due to essential maintenance work, we have temporarily suspended selling new policies from 10th August for approx. 10 days.

NEW POLICIES: If your trip hasn’t started, you can buy alternative Travel Insurance from our affiliate partners by CLICKING HERE for transfer to their website.

AMENDING EXISTING POLICIES: Extend your SINGLE TRIP POLICY by contacting us BEFORE your policy expires so you have continual cover.

EXISTING POLICIES: You can AMEND an existing policy by contacting us. Otherwise you don’t need to take any action. Your policy remains valid and in place until it’s expiry date.

We are open and available as usual on: globelink@globelink.co.uk or +44 1353 699 082 and we thank you for your understanding. More info

Leave your email and we will get in touch when new policies are available: