Making a Claim on Your Travel Insurance

Globelink insurance products are Underwritten through various Syndicates in Lloyds of London, the world’s specialist insurance market.The Insurers have appointed specialist Claims Handlers and Assistance Providers to handle these services on their behalf:

How to make a claim

If you have not travelled yet, or have returned from your trip and need to make a claim, you must contact the relevant Claims Service below. You can contact them by phone, email, or register your claim online using the relevant contact details below. You can also access Frequently Asked Question (FAQ) relevant to your claim and the process in general. The Claims Service is available between 9am and 5pm GMT Monday to Friday (excluding Public holidays).

Emergency medical assistance

If you have a Globelink Travel Insurance Policy and are currently travelling and need Emergency Medical Treatment or Assistance, you should contact our 24 hour Emergency Assistance Service immediately on +44 (0)1273 624 661 (Please do not use for casual enquiries). Contact the Assistance Service if you need hospital treatment, or for other emergencies, like changing travel arrangements to return home because a close relative has become seriously ill.


CLAIMS for certificates issued FROM 1st OCTOBER 2016 ONWARDS

Certificates Commencing ANV/XXX/6...

Certificates Commencing CAN/XXX/7...

You will need to Quote Globelink Scheme Code A01131

Make a claim

Claim handler info

Rightpath Claims

Register On Line:

  • Email:
  • Telephone: +44 (0) 208 667 1600
  • Address: PO Box 6053, Rochford, Essex, SS1 9TT

CLAIMS for certificates issued BETWEEN 1st July 2014 and 30th September 2016

Certificates Commencing ANV/XXX/5...

Make a claim

Claim handler info

Reactive Claims Ltd

Register On Line:

  • E-mail:
  • Tel: +44 (0) 1420 383010
  • Fax: +44 (0) 1420 558111
  • Address: Attwood House, Mansfield Business Park, Four Marks, Hampshire, GU34 5PZ

We accept