Making a Claim on Your Insurance

Globelink insurance products are Underwritten through various underwriters, including Lloyds of London, the world’s specialist insurance market.The Insurers have appointed specialist Claims Handlers and Assistance Providers to handle these services on their behalf:

How to make a claim

If you have not travelled yet, or have returned from your trip and need to make a claim, you must contact the relevant Claims Service below (RIGHTPATH for Travel Insurance, or CLAIMS SETTLEMENT AGENCIES for Car Hire Excess Waiver, Collision Damage Waiver Insurance). You can contact them by phone, email, or register your claim online using the relevant contact details below.

You can also access Frequently Asked Question (FAQ) relevant to your claim and the process in general. The Claims Service is available between 9am and 5pm GMT Monday to Friday (excluding Public holidays).

Emergency medical assistance

(Travel Insurance Policies only)

If you have a Globelink Travel Insurance Policy and are currently travelling and need Emergency Medical Treatment or Assistance, you should contact our 24 hour Emergency Assistance Service immediately on +44 (0)1273 624 661 or via email - operations@maydayassistance.com (Please do not use for casual enquiries). Contact the Assistance Service if you need hospital treatment, or for other emergencies, like changing travel arrangements to return home because a close relative has become seriously ill.


You must follow the correct Claims Instructions for the Insurance you have purchased. It could delay your Claims if you don’t.


Claim handler info

Rightpath Claims

Make a claim

You will need to Quote Globelink Scheme Code A01131


Claim handler info

Claims Settlement Agencies Limited

Make a claim

We accept

Due to COVID-19 travel restrictions, we’re temporarily not offering NEW SINGLE TRIP policies. You can still buy an ANNUAL policy to protect your trips, or a SINGLE TRIP ‘ALREADY TRAVELLING’ policy if you’re currently away.

Are you an EXISTING SINGLE TRIP CUSTOMER? To EXTEND an existing SINGLE TRIP policy, please contact us to get an extension BEFORE your policy expires so you have continual cover: globelink@globelink.co.uk or by +44 1353 699 082.

For notification of when Single Trip policies are available, please leave you email and we will get back in touch.