Making a Claim on Your Insurance

The Insurers have appointed their specialist Claims and Assistance teams to handle these services on their behalf:


How to make a claim

If you have not travelled yet, or have returned from your trip and need to make a claim, you must contact the relevant Claims Service below. You can contact them by phone or email, using the relevant contact details below.


You can also access Frequently Asked Question (FAQ) relevant to your claim and the process in general. The Claims Service is available between 9am and 5pm GMT Monday to Friday (excluding Public holidays).


You must follow the correct Claims Instructions for the Insurance you have purchased. It could delay your Claims if you don’t.

Please note, Claims related to a Positive Covid-19 test result can only be considered when certified by an independent authority. Examples of this are: a private Covid testing provider’s official certificate, or the medical report of a Doctor’s administered Covid-19 test result. The written confirmation must include the name of the person for whom the test relates to, the date of the test and the test result. The insurer will not accept photographs of a Lateral Flow test taken at home unless it has been independently verified.

Emergency medical assistance

(Travel Insurance Policies only)


If you have a Globelink Travel Insurance Policy and are currently abroad and need Emergency Medical Treatment or Assistance, you should contact the 24 hour Assistance Service immediately if you need hospital treatment, or for other emergencies, like changing travel arrangements to return home because a close relative has become seriously ill.


For policies purchased FROM 29th November 2023 (Certificates prefixed with ‘HDI’) call 24/7
Mayday Assistence Telephone: +44 (0)1273 624 661 or Email operations@maydayassistance.com


For policies purchased BEFORE 28th November 2023 (Certificates prefixed with ‘COL’) call
+44 (0) 333 333 6284
Or Email: medicalops@collinsongroup.com

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TRAVEL CLAIMS

For policies purchased FROM 29th November 2023 (Certificates prefixed with ‘HDI’)

Claim handler info

RIGHTPATH CLAIMS

TRAVEL CLAIMS

For policies purchased BEFORE 28th November 2023 (Certificates prefixed with ‘COL’)

Claim handler info

COLLINSON CLAIMS

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