02 October 2017 by Anna Staford
Monarch Travel Group ceased trading as of 4 am 2nd October 2017. Companies in the Group include:
The Civil Aviation Authority (CAA) website will help you through the process of either continuing with your holiday arrangements, recovering your money, or rebooking your travel arrangements.
Globelink customers who have a Comprehensive, Annual Multi Trip or Winter Sports policy may be eligible to claim under Section S, End Supplier Insolvency Insurance including Scheduled Airline Insolvency Insurance of the policy. However, there are certain steps you must follow prior to submitting a claim under this Section and it is important you follow CAA advice.
For passengers affected by this failure, in the first instance you must follow the Civil Aviation Authority Advice as per the following link: https://monarch.caa.co.uk/
For future booking and passengers who have not travelled yet please see:
In addition, ABTA have given information for customers affected on.
If payment was made to Monarch Group by credit card then after following the above instruction on the CAA website, you should contact you merchant provider to submit a chargeback claim under the chargeback scheme. In addition, some debit cards may also be covered by the chargeback scheme, so check with your bank for the rules that apply to your card.
Once you have followed the above steps - if you believe you still have a claim for irrecoverable losses due to the Monarch Group failure, please see the Claims Procedure from the Claims Handler. You can complete the Claim Application Form and email it to email@example.com, the claims handlers for policy Section S - Scheduled Airline Insolvency Insurance. They will then contact you with next steps and the documents required for the claim submission.
We have temporarily stopped selling new policies while we implement important changes to secure continued Covid-19 medical cover for customers, both before and after Brexit.
NEW POLICIES: If your trip hasn’t started, you can buy alternative Travel Insurance from our affiliate partners by CLICKING HERE for transfer to their website.
AMENDING EXISTING POLICIES: Extend your SINGLE TRIP POLICY by contacting us BEFORE your policy expires so you have continual cover.
EXISTING POLICIES: You can AMEND an existing policy by contacting us. Otherwise you don’t need to take any action. Your policy remains valid and in place until it’s expiry date.
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